Page 15 - 1987K-A4-Auto-One-Policy

Auto One

? ‘We’, ‘us’ or ‘our’ means CLUB AUTO Insurance (NZ) Limited, which is 100% underwritten by TOWER
Insurance Limited.

? ‘You’ or ‘your’ means the person(s) named in the certificate of insurance as the insured. Where you
jointly own the vehicle, this policy insures you jointly.

If you have a concern

While we make every effort to get things right, problems may sometimes occur. We have in place a
complaints procedure that is intended to resolve any problem quickly and fairly.

In order to avoid delay in solving a problem, please follow the steps listed below:

? In the first instance call:

CLUB AUTO Insurance Service Centre
Freephone: 0800 506 506

? If the CLUB AUTO Insurance Service Centre is unable to resolve the problem, you may make a formal
complaint to:

Manager – Complaints Investigation and Resolution
CLUB AUTO (NZ) Limited
PO Box 1575
WHANGAREI

Freephone: 0800 506 506
Facsimile: 09 438 1049

? If the complaint has been through all the sstteeppss aabboovvee aanndd yyoouu aarree ssttiilll ddiissssaattiissffiieedd,,yyoouummaaynythtehnenasaksk the
ItnhseurInasnucreaannced aFinndanScaivailnSgesrvOimcebsuOdmsmbuandstmo arenstoolvresyoolvuer yconucrecronn. cePrlena. sPelesaesee tsheee OthmebOumdsbmudansm’sawne’sbwsietebsite
(www.ifosmo.bnuz)dsfomratnh.eordgi.snpzu)tefosrithceandicsopnustiedseirt. can consider.

Contact us
Call 0800 506 506
Or visit www.clubauto.co.nz

v34.0 1013//210516
CLUB AUTO Comprehensive Motor Vehicle Policy
Auto One

A COMPREHENSIVE MOTOR INSURANCE POLICY BY

Page 15